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Customer
testimonials demonstrate that what we advertise, we deliver.
Collated below are just a few of the recent comments that are
typical of the feedback that pours in regularly from our
contented customers. Whether you've booked a $39 domestic
airfare or a $50,000 luxury cruise we welcome your feedback.
Please email Jane at:
with your feedback and/or suggestions. To ensure your
privacy, & to comply with Australian Privacy Legislation,
names are withheld and editing applies to all recorded
comments.
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Thank you very much Viola.
As always, your assistance is greatly appreciated and valued. And may
you kindly please pass my thanks on to Jane as well, for all her efforts
in re-scheduling my initial itinerary.
Without exception it’s always been a real pleasure going through
yourselves for the bookings, you certainly make it hassle-free and easy,
and your professionalism and customer service is outstanding.
Big thanks, and ‘til the next booking…
Warmest regards, Sven (Jan 2011) |
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Thanks for the Emailed material and for your efficient and courteous
service. Regards. Brian Whitlock |
Dear Amanda
Thank you very
much for your help and understanding.
The paperwork
came through perfectly on my fax machine and all I have to do
now is to remember to take with.
I have logged
your website into my favourites and also added your email
address to my contacts.
We frequently
travel to Tasmania because we love the place and if we can get
a good travel deal we are very grateful. My partner will be
travelling to Tassie in about August so I will be in touch
again. I shall be in touch with you while in Tassie to book my
trip home.
Thank you once
again, shall speak again in the near future
Regards Narelle
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Hi Madison
Thank you very much for your assistance and advise.
You have been a great consultant and have a good customer service
skills.
It is very rare that you meet a good consultant, your service has been
remarkable “well done and thanks again”.
Kind Regards,
Michele Fowler
Managing Director
UTT Finance Solutions (Feb 2010) |
Good morning Madison
Thank you for all your help, the tickets etc arrived today and
have been forwarded onto my dad.
I am sure they will be thrilled to bits and it comes down to
your perseverance and outstanding customer service.
Once again thanks for the opportunity of a lifetime. Regards
Monique (Jan 2010)
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I just want to say thank you very
much for organising the Melbourne
Cup tour for us. We had an awesome time and all of us agreed
we would not have gone about it any other way. Everything from
the buses to the marquee ran smoothly and we did not have any
problems.
If anyone is planning to go to
Melbourne Cup I will be recommending you guys.
kind regards
Elysia T
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Thank you for your efficient
service.
We have travelled on the Spirits (both
Melbourne and
Sydney) many, many
times and this is the quickest time we have received our tickets.
Well done. Robyn and Terry D Aug 2009 |
You
are incredible answering on a Sunday within minutes.
Thank you for the advice. I will ask for that.
Regina (March 2009) |
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The Sunday Tasmanian Ran a two page story
on Travel With A Cause on 5th Oct 2008
(reproduced with kind permission from Gill Vowles and The Sunday
Tasmanian). |
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Please see this
amazing testimonial from Ruth Deans, one of the first to attend our
"Experience
Volunteers Tourism" tours. (Oct 2008) |
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Hi
Jane,
Just wanted to extend our sincerest thanks and
appreciation to you for a wonderful trip to
Thailand. We
all had a marvellous time, ate great food, visited
places you can only dream of and met the most beautiful
and friendly people. The organisation of flights,
transfers, accommodation and tours was outstanding and
there wasn’t one hiccup or drama the whole time we were
there.
The Tour East people were fantastic and provided
outstanding service coupled with a great sense of humour
and were always there ready and waiting to take us on
our adventures.
Your recommendations of airline, accommodation and tours
were perfect (not that we had any doubts) and we all
thoroughly enjoyed every aspect of our time away.
We booked some adventures in Phuket through The Travel
Team who also proved to be reliable, friendly and
honest.
Thanks again for the time and interest you had in making
our holiday such a memorable experience – none of us
wanted to come home!
We’re looking forward to our next trip …………. wherever
that may be!
(Oct 2008) |
Thank you so much for all your help with this ticket. Your friendliness
& helpfulness helped heaps. Thanks again.
Have a great day,
J (2008) |
Thanks so much for your effort,
It's great to be able to find a travel agent with eyes and a heart for
the bigger things of life!
Godspeed! (2008) |
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Dear Jane and the others I don't
know,
Thanks for the newsletter and a merry
Christmas to you all. I'm in
Germany in Munich having a wonderful time and about to finally head to
London for that job that has taken forever to negotiate and hope to
be buying lots more travel from you in the near future. Thanks for
the special care you took of me this year.
Sincerely,
Allan (2008)
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Dear Sarah,
Just thought I would say thank you for organising such a great trip. The
girls and I had so much fun and spent far too much money.
We have decided to do a trip somewhere each year and we will certainly
book through you again.
Once again Thank you very much.
Regards
Karen R (2008) |
Thanks, I'm
so excited!
Thanks for all your help & patience with my travel itinerary, I'll call you in the future for sure.
Kind regards, Kara (2008) |
Dear Sarah,
Thanks for a brilliant response time, great
price, service and overall satisfaction with your work. I
will certainly be contacting you & in the future for travel arrangements.
Tracy (2007) |
Hi Janine,
Just a quick note to thank you for all your assistance with our trip to
Fiji. Have just returned today, everyone had a great time, our accom' was
fantastic we'd highly recommend the beachfront bures an absolutely
wonderful position with an outlook second to none. We will be posting a
review on a travellers website in the next week or two will give you a
link as a reference to future customers who may be thinking of travelling
there in the future if interested.
Once again many tks for your prompt and professional assistance during our
pre-booking phase.
Best rgds, Steve B (2007) |
| Big hullo to all the
gang at ADTT. Thanks for such great help and service when we
booked our E-Tickets to Tasmania this Nov/Dec. We had an awesome
adventure, staying in 8 different places in 14 nights, saw brilliant
coast and inland areas as well as the metro scene north and
south. Really glad we took the car as Rowdy our Rodeo 4x4 had a
significant amount of wine and cheese on the way home hehehe. The
embarking and disembarking processes for the Ferry were brilliant and
really smooth. They have a great crew working at the dock.
The onboard crew are super helpful and the Seasons Restaurant fed us
really fine meals, so nice to be out at sea at night having a lovely
dinner - such tasty Tasmanian produce too - YUM. It was our first
trip on the Ferry and our cabin was very clean and comfortable, but
next time we might even book a deluxe and get a window as well. It was
a perfect way to kick start and to close our Tassie adventures and we
just wanted to thank you for helping us get there, it was so easy and
hassle free. So a huge Merry Christmas and Happy New Year to you
all - I'm sure you will have earnt it over the year. Best Wishes
Fran & Mick (2005) |
Hi, Thank you for all your
wonderful assistance with regard to my numerous requests. I hope
the alterations needed to our departure date has not caused you adverse
conditions. As, 'You' are a valuable asset to that firm, always so
pleasant, kind, honest and a excellent attitude of 'nothing to
difficult' to investigate.
I hope you have a wonderful Xmas and Santa grants you your dearest wishes.
Kindest regardsSW (2005) |
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Hi,
Just a note to thank you for your wonderfully efficient travel
arrangements for our trip to Darwin. Apart from some plane delays both
ways (beyond your control), all went very smoothly. Our accommodation was
great and the Mirambeena staff were very helpful with all our tourist
needs. We really appreciate all your assistance. We are so happy with your
service, we would not hesitate to make all our further travel arrangements
with you. Noel's parents are also planning a trip for next year, so I have
recommended they correspond with you over the internet, as we have, and I
have passed on your details to them. Look forward to hearing from you
again,
Margaret (2005)
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Thanks for all your help. Great service and much appreciated.
Cheers - Kathy M (Sept 2005) |
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Hi Jane
Many thanks for your encouraging email. I've really appreciated
the excellent service that all of your guys have given me on my many
travels.
My
itineraries can be quite complex and go through many changes before
they're pinned down - and your staff have always been incredibly
patient with my almost constant changes! So thanks for the work and
service you all do and give.
CF, (2005)
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Hi there,
Got back yesterday and had a great time. John and family still
there. Thank you for your great work and patience. Tossing up
for Thailand, Cook islands or somewhere casual on a beach next
year. Thanks again
(name withheld) (2005) |
Dear
Know How Travel,
I just wanted to drop you a quick note to say that we had a
wonderful holiday in Tasmania, thanks in no small part to your
staff and particularly Kellie.
The accommodation that she booked for us was excellent and the
tours where even better. (Even the scary Port Arthur ghost
tour). The itinerary was packed, but manageable and Kellie
booked exactly what we needed with little constructive input
from me. (She's like a mind reader)
My family &
I just can't thank you enough because you made our Tassie tour
unforgettable. I hope that all the crew at
Know How Travel have a merry Christmas and we contact
you again to arrange the next holiday (possibly Fiji).
Thank you again
WB (2004) |
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Hi there Jane,
The passports and tickets and stuff all arrived safely yesterday. As a
team we just want to thank you for your help with the trip. We thank the Lord
for putting you in our lives in this time. You have been so kind to us, and have
really taken care of us. Thank you for being so prompt, and for really valuing
us as customers...and as brothers and sisters in Him. I am sure that you are a
real blessing to many, as you certainly have been a blessing to us.
May God continue to work with you in your business Jane. Please thank
your staff for all their help too. You have all been great.
Blessings,
Lee, Rachel,
Rina, Rebecca and Seth. (2004)
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Hi,
My clients got back from Darwin yesterday and they had a great time, the
apartment was fantastic and all the tours were great, they are both exhausted
but said it was so well organised soooo thank you very much makes my job easier.
One of the young accountants here is about to email you for a quote to go to the
snow in Vic, her name is ... [name withheld] just thought I would let you know
that she is one of ours.
Take care and nobody planning anything as yet but who knows what tomorrow
brings. Thanks again.
Jacky T
(2004) |
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Dear
Know How Travel
Thank you so much
for this information - I would like to go ahead and book the package you have
organised for the 5 nights accommodation. Thanks you have been very helpful and
the (Melbourne Cup) package you have is one of the best I have found.
Thanks,
Trish (surname withheld) (2004)
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Thanks so much for
the wonder cruise package. We've just returned and we're already hanging
out for more! You really were marvelous, your care and
consideration will not be forgotten.
Take care,
JB (2004).
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Dear Sir/Madam,
I would like to write a letter of high
commendation for your consultants.
After many, long, fruitless hours on the Internet, trying to arrange
the most convenient flight for my budget etc, I gave up. The next
morning I phoned the (name withheld) call-centre and was again very
dismayed with the result. The price was extreme and the attitude
was extremely unpleasant! What a breath of fresh air to be lucky enough
to reach you when I phoned your number, after seeing it on the
website. You were able to arrange & find the most convenient
flights, in both connection, times and price. And in a very courteous,
helpful, friendly manner. Your consultant turned what was becoming a very stressful
experience into an easy, organized, relief. Thank you again! Can I highly recommend your fantastic
service?
Yours sincerely,
C.W. (2004) |
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Dear Jane,
Thank you for all your help organizing our holiday. Tyrone and I both had
a fantastic time. Snorkelling was definitely the highlight, we saw lots of
Nemos! We have already recommended your
company to our friends who are considering future holidays. Thank you once
again for everything.
R & T (2004)
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Dear Jane,
Just a quick email to thank you once more for the terrific job you have done
putting our holiday together , we appreciate all the time and effort you have
gone too, and some how 'thank you doesn't seem enough.
MC (2004)
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Thank you so much for your prompt response. I am hoping to book my children on
a flight next week anytime from Wednesday on. The return flight from Adelaide
to Sydney per person as quoted below (if its
possible to link the dates) sounds absolutely fantastic. Huge
savings!! I absolutely have to leave on the 15th July, 2004 going straight
from work, making it to Adelaide Airport by 5:30pm - 6pm travelling to Sydney
and returning from Sydney on the 19th with my
children in order to make it back to work the next day. If you could help me
out I would be so appreciative. I have also forwarded your site to family &
friends who are frequent travellers and just love a bargain!! I for one
am absolutely stoked!
Thank you,
K F (2004)
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Dear Kate,
We would like to pass on our
gratitude to your fine company. My wife did a thorough search for
Business
Class International fares on the WWW on our computer and yours were by FAR
the cheapest International flights we found. A big "Thanks" to you all
at Australian Discount Travel & Tours. We will pass your
website address on to our family and friends - we've already got you firmly
locked into our "favorites" list! What fantastic
prices for Business Class fares!
AJ (2004) |
Hi all,
Thank you so much for your prompt response. I have also forwarded your site to
family & friends who are frequent travellers and just love a bargain!! I for one
am absolutely stoked! Thank you,
KF (2004) |
Dear Jane,
We would like to say
thank you both so much for helping us book our holiday. We will pass your names
and number on to our family and friends. Thank you so much. Keep up the
wonderful work. Best wishes always. S, J, L, & F. (April 2004). |
Dear Jane,
I want to thank you very much for the time and
consideration and professional demeanour that you have shown us. You will always
be our choice of travel guides in Australia and our referral to anyone who needs
top notch service. Sincerely,
SC, Santiago
USA. (2004). |
Dear
Jane,
Every time my trip itinerary
went exactly as planned, no complications, no hassles, I said a little
"thank you" to you and sent it heavenward. Thank you so much for your wonderful
assistance and professional advice. Kind regards,
DR. (2004). |
I wanted to thank you for
the wonderful trip I had to WA. It was absolutely fantastic. The
dolphin swim was indescribable and the wine tours, Swan River cruise, &
Rottenest Island trip were simply marvellous. I'm so rapt Kellie (and
sun-tanned!). I'll catch up with you soon.
GE (2004) |
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Hi,
What a wonderful
trip. The package was fantastic and the value for money amazing! How can I
ever thank you enough! I'm telling my friends about you and I'll be back
to book with you next time I travel for sure!
PG (Mar 2004).
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Dear Jane,
I just wanted to say "hi" and let you
know that everything went really well. The trip to
Melbourne went off so
well and I'm rearing to go and to get ready for the next time! I'm getting ready
for my next shopping trip in the very near future! Cheers,
AE (2004)
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Dear Knowhow team,
Thanks so much for the great trip. We'll be back again next year.
JB
(2005).
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Dear Jane,
Thanks so much for booking our
QM2 Cruise. You've saved us thousands of dollars. I
don't know how you did it but we'll be back again I can assure you. Thank
you again.
RM (2004)
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Just a quick note to tell you that the trip
away was fantastic.
Couran Cove couldn't have been better for the
family. Thanks for all your help Court'. See you soon.
MW (2004).
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Dear Jane,
Thank you so much for letting me know about the
Virgin blue
specials you have on sale. I can't take any of the cruises right now but
please keep me informed so that I can consider them again in the future. Yours
faithfully,
HC (2004).
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Hi
Just wanted to say a quick "thanks, thanks
thanks". ;)
CS (2004).
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