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Our Policies & Conditions
Price Beat Policy*
1. Price Beat on Airfares*
2. Price
Beat on Packages*
3. Price
Beat on Cruises*
*Price Beat Policy means
that if you bring us a competitor's quote and the fares mentioned in that quote
are still available (that is, if the class of fares or special ticket prices are
not already sold out), then we guarantee to undercut the original quote you've
obtained. This is providing the original quote is not a mistake by the original
travel agent and that the fares quoted on are still current. This policy applies
only to first time comparison quotations and we will not continue to price cut
past the first quote we provide you on any particular quote obtained. We do not offer Price Beat on domestic sale
fares prices such as those offered by various airlines including Virgin
blue and Jetstar. Bring us a legitimate quote from any of our competitors and
providing the fare bases are still available we'll undercut it by as much as $50
pp (international flights) and by as much as $25.00 pp (Australian domestic
packages).
NOTE,
disclaimer: Where any conditions stipulated on this website
contravene the conditions stipulated here, then the conditions
stipulated here take precedence in usual circumstances over other
potentially conflicting conditions. Notwithstanding our
utmost endeavours to present accurately and fairly the terms and
conditions of any "specials", "deals", "discount policies", "seasonal
dates" and similar, the rate of change in the Travel Industry makes it
impossible to guarantee that terms and conditions so stipulated on this
site will be current during the time of any one booking or number of
bookings. This being the case, the final decision on discounts offered,
terms and conditions implied, will lay with the final and unequivocal
authority with the Board, Travel With A Cause Inc, T/A Australian Discount
Travel & Tours and, Know-How Travel.
General Conditions, Prices etc.
All
Prices including Internet fares requested for booking are quoted on the
following conditions:
-
Visas & Passports
NOTE: It is a condition of booking that you MUST read this before
booking ANY international travel or any Cruise
-
Prices shown on this website are
strictly notated on the basis that we reserve the right to change prices
and/or stated conditions without notice.
-
Prices subject
to availability for the quoted airfare. Note: we do not control the number of
"special" seats released by airlines which are sometimes relatively few.
-
We
may require up to 48 hours notice to process Internet tickets. You will
be advised by confirmation itinerary (via email) once your e-ticket is
confirmed. Passengers who fail to await our confirmation email
and purchase direct from airlines after not having tickets confirmed
through us will be charged a $55.00 fee for any unconfirmed itineraries
and/or tickets held. This means for example that even if you appear to
have been successful at booking a Qantas Red E Deal or other Qantas
fare the ticket is not valid until confirmed by us to you in writing
via email.
-
Prices
subject to availability and seasonal surcharges will apply depending on
dates of travel & the relative availability of various fare
prices.
-
Prices
are per person & unless otherwise specified, accommodation is
based on twin share.
-
Prices
include taxes, levies and government charges on direct route only (unless
otherwise specified).
Please check with staff about additional charges that may apply to
certain segments and/or certain package or other advertised deals.
-
Depending
on flight-routing additional international taxes and charges may apply
- please check with one of our consultants before booking as additional
local taxes & miscellaneous charges may also apply.
-
Virgin
releases a number of "Happy Hour" fares to a selection of domestic
destinations, which are only available by booking online. Remember
though, that these "Dollar Fares" refer only to a limited number of
fares released for one dollar and there are other charges, taxes and
fees in addition to the actual airfare price itself. So there is
usually no such thing as flying from point A to point B for "one
dollar", because airport taxes, surcharges, fees, levies and
miscellaneous charges can add up to a considerable amount. Similarly,
using Frequent Flyer Points via domestic and international air carriers
carries with it additional charges for taxes, fees and local airport
levies & charges etc. So even using frequent flyer points
incurs COST to you, the consumer.
-
All
prices quoted are strictly limited and subject to change without notice
(until full deposit is paid & received).
-
Spirit of Tasmania/Spirit
of Tas and/or TT-Line standard wholesale prices are discounted by us by
up to $5.00 per booking each way for bookings made by single persons,
couples, and family groups on standard "Flexi Fares" only. We do this by passing to our
consumers fare prices we gain directly from Spirit of
Tasmania and at point of sale we do not add to those
fare prices additional booking or service fee, charges and/or retail
loadings of our own. In the case of Spirit of Tasmania discounts,
we will discount each flexi Fare at point of sale by up to $5.00 per
booking per sector
only if the website "hit" is quoted at the time of making your booking
with
us. We reserve the right to charge service fees for any changes,
amendments and/or cancellations associated with any booking made through us. Please
refer to our service fees
page for further details. Please note that wholesale fares for
Spirit of Tasmania are defined as those Flexi Fare prices released
by Spirit of Tasmania, and/or Spirit of Tas (or otherwise known as
"TT-Line") to licensed travel retailers and licensed/authorised
travel wholesalers for release to the general public via such agencies and these fares are also
released directly via Spirit of Tasmania (TT-Line) to the general public via
means of phone, fax or Internet
bookings. However, we are firm in our commitment to discount these Flexi Fares
providing that
you are travelling in a small group, or as a single or couple or as a
family and provided furthermore, that you or your family representative quote(s)
to us your "website 'hit'" on our website at
www.knowhowtravel.com.au at the time you make your booking with us. If
in any doubt at all about the terms and conditions of this matter
please do not hesitate to call us on our Spirit of Tasmania/Spirit of
Tas/TT-Line discount booking hot line. If you have any questions
or
require any clarification whatsoever about this matter we will be most content
to clarify issues with you. We are committed to transparency
in our dealings with our valued clients and our staff will be happy to
assist you with your questions and/or enquiry. Note, it is a condition
of booking with us that you agree that you have read and understood our
booking conditions including your acceptance of and understanding of
our service fee policy and guidelines. Note:
To gain our special discount offers (such as TT Line, Spirit of
Tasmania, Cruises, Qantas deals etc) you must quote your
website hit at the time of booking to receive the discounts.
Retrospective claims for such discounts are not permitted neither do we
automatically provide discounts unless you quote the website hit at the
time of booking.
-
At
Australian Discount Travel & Tours, we do our utmost to provide
you with discount travel price bookings for your entire domestic and
international discount travel tour needs. We are experts in finding
discount travel arrangements and discount travel packages for clients
who want great airfares and value for money travel prices. We believe
we can offer the best value for money accommodation on offer.
Make your discount travel & tour bookings with us and
save! Please ensure you read carefully our
service
fees page before booking as substantial fees can apply if changes are
made or requested after a booking is made. This applies especially to
non-refundable Internet air fares, accommodation and similar. If in
doubt check with our friendly consultants who will be delighted to
provide details to you upon request.
-
Travel With A Cause Inc utilises
the services of paid staff, consultants, and volunteers. By necessity,
Travel With A Cause Inc reserves the right to enter into commercial
agreements with various wholesalers, and specialists that by their nature
are profit-making. Hence, when booking through this website the nature of
our business relationships will mean that a proportion of your funds will go
to profit-making companies and/or to pay our staff costs and other recurrent
costs such as rental and other commercial activities. However, once company
profits are finalised (after expenses) all profits by law go to developing
countries.
-
International Travellors must read
the conditions associated with our Visa and
Passports information page and agree to these strict conditions before
booking through us. Additionally, please read carefully the
following information (directly below) concerning court appearances and/or convictions:
-
Criminal or Court
Records (Visa applications):
It is a condition of
booking through us that you disclose fully any criminal or court-related
incidents that might jeopardise your entry into foreign countries. For
example, countries such as Canada and the USA may well prohibit entry to anyone with a
single marijuana-related or seemingly minor alcohol-related or similar
minor "summary" conviction. Even if no conviction is recorded a
country might refuse entry and therefore you must disclose or risk severe
and permanent disappointment. Failure to disclose may even result in
criminal penalty. Be very sure that you disclose all information before travelling.
Note: the production of a valid, current visa does not guarantee entry to
your country of choice. Used in special circumstances, it is the
prerogative of any country to turn you away - even if your visas are apparently
in order. Some countries will even refuse you entry to their waters (on cruise
ships for example) if your visas are not in order or for other reasons. Many
countries demand "Multiple Visas" to be issued for a single itinerary. Hence you
must ensure that the type of visa you hold is appropriate for your travel
itinerary. For this reason, it is all the more important to hold travel
insurance, which may cover you in the event of a failed entry attempt
(conditions apply for successful lodgement of claims).
Passports and Visas
Note: Many
(international) destinations require the issue of Visas before you travel.
Obtaining the correct Visas is your sole responsibility. You must ensure that
you double-check dates and applicability when your Visas arrive because mistakes
can be made by issuing countries. Likewise the validity and currency of your
Passport is your sole responsibility. Australian citizens require at least 6
months currency on their passport before re-entry into Australia is permitted.
You must ensure that your documentation is up to date and in order before you
travel. See our Visas and Passports information
page for more information.
General Conditions and Prices c.t.d.
-
Please refer to our
privacy
policy - we take very seriously your right to privacy.
-
Quoted specials
on this site are subject to change without notice and are always quoted
on the basis of strictly limited availability. Often
"specials"
are quickly sold out before the website can be changed. While we take
care to attempt to keep the site "specials" up to date it is often an
impossible task as fares can be sold out without our knowledge.
Notwithstanding these limitations, we will endeavour to provide for you
the very best specials that money can buy and, provide you with
professional friendly service.
-
Occasionally typographical errors are made
re prices, dates and conditions. If this is so, we reserve the right to
amend or change such errors prior to any booking being made.
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Our special wholesale undercut sales pertaining to cc surcharge
reductions (for Virgin Blue & Pacific Blue) are strictly
available on a first come first serve basis and are not available
indefinitely. Please check with our reservation staff for details.
-
Note: International destinations are ex-Australia unless otherwise
specified. Usually ex-Australian departure cities include
Melbourne, Sydney or Brisbane but you must check with us for each fare
advertised in our international holiday specials pages.
-
As discount travel & tour
specialists, we are able to provide you with personalized discount
holiday package tours that we believe will offer best value for money
available. We are confident that we can often book travel
packages for you at cheaper rates than if you'd tried to book yourself.
-
Travel With A Cause Inc, trading as Australian
Discount Travel & Tours, and Know-How Travel and Derwent Travel is a fully licensed, fully audited
not for profit International Travel
Agency.
-
Our Managing Director
Jane Evans, has over a quarter of a century experience in the International Travel Industry.
-
We were the first Travel Agent in Australia
to make full professional use of the Internet to provide a specialised booking engine
placing us in some cases, years ahead of our competitors!
Passengers who book through us are covered by the Travel
Compensation Fund. (Lic. Number TAS156).
Travel Compensation Fund License Number: TAS156
Australian Business Number (ABN): 350 960 171 66
Ensure whenever you book travel that your agent is fully licensed
and fully covered by the Travel Compensation Fund.
Note, cancellation fees apply for cancelled fares & other
charges may apply. Cancellation fees start at $44 per person per sector
but may be more (some of our deposits are non-refundable).
Service charges
for changing itineraries, modifying bookings and similar may apply.
Taking over current Bookings:
Even if you've already booked your trip
through Spirit of Tasmania (TT
Line) direct, (provided you haven't paid), we can take
over the booking for you and save you $$$. Our discounts are real!
We can also "take over" your QANTAS Holidays
booking & we will discount the price you've already been quoted
for! It's that easy to save with Australian Discount Travel
& Tours. We pass our discounts on to you!
This website is
managed on behalf of Travel With A Cause Inc and Australian Discount
Travel & Tours and all material contained herein is copyright.
Any material not specifically copyrighted by us and is known to be copyright-owned by sources
other than Australian Discount Travel & Tours is noted as such
on this site. Australian Discount Travel & Tours acknowledges
with gratitude, the numerous permissions afforded us to place copyright
material owned by many of our valued travel partners, on this site.
Any itineraries produced by this company are subject to copyright and
must not be reproduced in any form without our express written
permission. Neither do we provide permission to have any of our quotes
to be shown or disclosed in any form including written, electronic,
verbal or any other form to any other travel agent or other party who
might use such quotes for travel arrangements or travel quoting
purposes.
Important Travel Safety Information
Important Notice:
Due to the constant changes in
circumstances in various countries of the world we highly recommend
that before you consider travelling to check out free information at
the Australian Government's Smartraveller site http://www.smartraveller.gov.au/.
Smartraveller
phone service
Call 1300 139
281 (local call cost within Australia) and our advice will be spoken to
you.
Travel
Advice Faxback service
Call +61 2 6261
1299, and follow the instructions
Contacts
for help
24-hour
Consular Emergency Centre: +61 2 6261 3305 or 1300 555135 (local call
cost within Australia)
'Safer
Travel'-Top 10 Tips
- Read up on
where you're
going. Check on safety and related developments at your destination by
reading country-specific travel advisories available from the
Department of Foreign Affairs and Trade http://www.smartraveller.gov.au/.
- Consult a 'safe
travel'
partner organisation for professional advice on in-country travel,
accommodation and good travel preparation.
- Get the
necessary visas
for the country or countries you are visiting but be aware that a visa
does not guarantee entry.
- Take out
appropriate
travel insurance to cover hospital treatment, medical
evacuation and the kind of activities you plan to take. Overseas
medical costs are expensive and Medicare and Australian private health
insurance will not cover you outside Australia.
- For longer
stays in a
country, or where the security situation is volatile, register your
details at the local Australian embassy, high commission or consulate,
or online at www.orao.dfat.gov.au/orao/weborao.nsf/homepage?Openpage. This will help us
help you in an emergency.
- Know where to
get help
if you're in trouble. Ensure you have the contact details of the local
Australian embassy, high commission or consulate in the country in
which you're travelling.
- Keep in regular
contact
with friends and relatives back in Australia by phone or email and
leave a travel itinerary.
- Check with
health
professionals for information on recommended vaccinations or other
precautions.
- Protect your
personal
information and make copies of your passport details, insurance policy,
travellers cheques and credit card numbers. Carry one copy and leave a
copy with someone at home. Carry additional copies of your passport
photo with you.
- Don't carry
illicit
drugs. In some countries such as Vietnam, Malaysia, Singapore and
Thailand drug offences carry the death penalty.
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