1300 122 873

Important: Before booking through us, you are REQUIRED to read, understand and act upon the information contained within this page as well the information contained on our conditions page.

NOTE: When booking any form of travel you must ensure you provide your full legal name (as indicated on your passport, and/or other documentation that you will use to identify yourself when travelling). Many people use shortened forms of their name (e.g. You might use the name "Frank" instead of your full legal name "Francis", or "Jane" when your legal documents such as driver's license/passport might show "Elizabeth Jane" etc). Only your full legal names are acceptable when booking travel and you might be refused travel if you attempt to travel without registering your legally correct details on all your travel documents.

Passports and Visas

Many (international) destinations require the issue of visas before you travel and obtaining correct visas for your trip is your sole responsibility. Outgoing airport or airline staff can deny you boarding international flights if they believe your visa is not valid for the purpose of the travel. This means non-refundable air-fares can be lost - before you've even boarded the plane! You must ensure that you double-check dates and applicability when you obtain your visas because mistakes can be made by issuing countries. If an issuing country makes the error you can still be denied entry. You must ensure that you carry with you an appropriate, valid and current passport - this is your sole responsibility. Australian citizens require at least 6 months currency on their passport before re-entry into Australia is permitted. You must ensure that your documentation is up to date and in order before you travel. Expiry dates on visas are strictly observed and if you've delayed your travel plans it's doubly important to check the dates on your visas since they might have become useless (out of date) because of delays in your departure. We strongly advise that you carry a photocopy of your passport in case of loss. A photocopy will assist local embassy staff to re-issue a new replacement. Likewise, ensure that photocopy duplicates of all your travel documents are held in just in case of loss. Of course, carry photocopies separately to the originals. Similar to international travel via air, people on cruise ships or entering or attempting to enter a foreign country via any other means are subjected to the same visa and passport conditions as international air passengers.

STOP PRESS! New regulations for USA Visa apply from 1st August 2008. Click here for detailed information. It is a necessity to read and act upon these new regulations before consider booking travel to the USA.

Criminal or Court Records (including but not limited to, Visa applications):

It is a condition of booking through us that you disclose to us in writing, any criminal or court-related incidents that might jeopardise your entry into foreign countries. This is vitally important because for example, countries such as Canada and the USA might prohibit entry to anyone with something as minor as a single marijuana-related or alcohol-related conviction. Even if no conviction is recorded a country might refuse entry and therefore you must disclose or risk severe and permanent disappointment. Even after disclosure is made no guarantee of entry is provided by us to you. Disclosure of criminal/court convictions is crucial - even if no Visa is required by your country of intended destination. Even drink-driving or so-called "minor" drug-related offences or other summary matters may result in refusal of entry (even if you are carrying appropriately-procured documentation).

Note: even the production of a valid, current visa does not guarantee entry to your country of choice. Although only used in special circumstances, it is the prerogative of any country to turn you away - even if your visas are apparently in order. Some countries will even refuse you entry to their waters (on cruise ships for example) if your visas are not in order or for other reasons. Many countries demand "Multiple Visas" to be issued for a single itinerary. Hence you must ensure that the type of visa you hold is appropriate for your travel itinerary. For this reason, it is all the more important to hold travel insurance, which may cover you in the event of a failed entry attempt (conditions apply for successful lodgement of claims).

Important Travel Safety Information

Due to the constant changes in circumstances in various countries of the world we highly recommend that before you consider travelling to check out free information at the Australian Government's Smartraveller site http://www.smartraveller.gov.au/.

Smartraveller phone service:
Call 1300 139 281 (local call cost within Australia) and advice will be spoken to you.

Travel Advice Faxback service:
Call +61 2 6261 1299, and follow the instructions.

Contacts for help:
24-hour Consular Emergency Centre: +61 2 6261 3305 or 1300 555135 (local call cost within Australia)

'Safer Travel'-Top 10 Tips

Read up on where you're going. Check on safety and related developments at your destination by reading country-specific travel advisories available from the Department of Foreign Affairs and Trade http://www.smartraveller.gov.au/.
Consult a 'safe travel' partner organisation for professional advice on in-country travel, accommodation and good travel preparation.
Get the necessary visas for the country or countries you are visiting but be aware that a visa does not guarantee entry.
Take out appropriate travel insurance to cover hospital treatment, medical evacuation and the kind of activities you plan to take. Overseas medical costs are expensive and Medicare and Australian private health insurance will not cover you outside Australia.
For longer stays in a country, or where the security situation is volatile, register your details at the local Australian embassy, high commission or consulate, or online at https://www.orao.dfat.gov.au/orao. This will help us help you in an emergency.
Know where to get help if you're in trouble. Ensure you have the contact details of the local Australian embassy, high commission or consulate in the country in which you're travelling.
Keep in regular contact with friends and relatives back in Australia by phone or email and leave a travel itinerary.
Check with health professionals for information on recommended vaccinations or other precautions.
Protect your personal information and make copies of your passport details, insurance policy, travellers cheques and credit card numbers. Carry one copy and leave a copy with someone at home. Carry additional copies of your passport photo with you.
Don't carry illicit drugs. In some countries such as Vietnam, Malaysia, Singapore and Thailand drug offences can carry the death penalty.

*Travel with a Cause is a registered not for profit travel agency dedicated to impacting positively on the third world nations of the world and from 2009 Developing countries too.

Important Notice:
Due to the constant changes in circumstances in various countries of the world we highly recommend that before you consider travelling to check out free information at the Australian Government's Smartraveller site http://www.smartraveller.gov.au/.
Smartraveller phone service
Call 1300 139 281 (local call cost within Australia) and our advice will be spoken to you.
Travel Advice Faxback service
Call +61 2 6261 1299, and follow the instructions
Contacts for help
24-hour Consular Emergency Centre: +61 2 6261 3305 or 1300 555135 (local call cost within Australia)
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